Our Commitment to Privacy
We respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights.
Information We Collect
Information You Provide
When you request a quote or contact us, you provide:
- Contact information: Name, phone number, email address
- Order details: Quantity needed, ZIP code, pickup/shipping preference
- Compliance information: EPA certification status (required by federal law)
- Optional information: Any additional details you choose to share in the message field
Automatically Collected Information (Cookie-less Analytics)
We collect basic analytics to improve our service, without using cookies or tracking you across the web:
- Page visits: Which pages you view and how long you spend on them
- Interactions: Clicks on phone numbers, WhatsApp, and form submissions
- Referral source: How you found our site (e.g., search engine, ad campaign)
- Coarse location: Country, state/region, and optionally city and timezone (from Cloudflare, not your exact address)
- Hashed IP: We hash (encrypt) your IP address with a salt so we cannot identify you individually
- Device info: Screen size, browser type (to optimize the site experience)
What We Don't Collect
- ❌ No cookies: We do not set cookies or track you across websites
- ❌ No raw IP storage: Your IP address is hashed and never stored in plain text
- ❌ No precise location: We only use coarse geographic data (country/state/city)
- ❌ No third-party tracking: We don't share data with advertisers or data brokers
How We Use Your Information
Quote Requests and Customer Service
- Respond to your quote requests with pricing and availability
- Coordinate pickup or shipping arrangements
- Verify EPA certification compliance (required by federal law)
- Provide invoices and business records
- Communicate about your order
Service Improvement and Fraud Prevention
- Understand which pages are helpful and which need improvement
- Detect and prevent abuse, spam, or fraudulent submissions
- Ensure our site works well on different devices and browsers
- Improve response times and customer experience
Data Retention
- Lead information: Retained for business records and customer service purposes (indefinitely for completed orders, compliance records)
- Analytics data: Automatically deleted after 90 days
Data Sharing
We do not sell, rent, or share your personal information with third parties except:
- Service providers: Shipping carriers, payment processors (only as necessary to fulfill your order)
- Legal requirements: If required by law, court order, or government regulation
- Business transfer: If our business is acquired or merged, your information may transfer to the new owner
Your Rights
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correction: Request corrections to inaccurate information
- Deletion: Request deletion of your personal information (subject to business record retention requirements)
- Opt-out: Stop receiving communications from us (though we may still need to contact you about active orders)
Security
We take reasonable precautions to protect your information:
- Website protected by Cloudflare (DDoS protection, firewall, encrypted connections)
- IP addresses are hashed (one-way encryption) and never stored in plain text
- Forms protected with anti-spam measures (honeypot, rate limiting, time checks)
- Access to customer data limited to authorized personnel only
USA-Only Sales
We only sell and ship within the United States. We may block or reject submissions from non-US locations based on Cloudflare's country detection.
Children's Privacy
Our services are intended for businesses and certified professionals. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. The "Last updated" date at the top will reflect the most recent changes. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or want to exercise your rights, contact us:
This privacy policy is written in plain English to be easily understood. If you have questions or need clarification, don't hesitate to contact us.